Closing the Loop: Collecting Instant Feedback via QR Codes

Gathering customer feedback is essential for service improvement, but post-purchase email surveys often suffer from low response rates. Placing a feedback QR code at the checkout counter, on receipts, or table stands lets customers share their thoughts instantly while the experience is fresh in their minds.

Choosing a mobile-first feedback portal ensures a frictionless path to collection. The Feedback module on QRFlow supports rating scales, star reviews, and text comments in a clean layout optimized for touchscreens. Plus, you can direct happy customers straight to your Google Reviews or Trustpilot links, boosting your online reputation.

To configure, select the Feedback experience in the dashboard, define your question list (such as "How was your service today?"), and customize the checkout success screen. Export the styled QR code, display it at your storefront or on product inserts, and track incoming reviews, NPS scores, and customer sentiment directly in your dashboard analytics.

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